Reference

Privacy Policy for Your Account Data

We keep your account data, DANA, OVO, GoPay and QRIS wallet records, and device signals under one Privacy Policy so you know what we collect before you open…

Account data scopeDANA and QRIS recordsCookie choicesSupport 09:00-23:00 WIB
indoxslot Privacy Policy for Your Account Data
PRIVACY CONTACTS

Three Ways to Reach Privacy Support

Privacy questions should not get buried in general help. We route requests about data access, cookie choices, correction, account closure and payment-record checks through support from 09:00 to 23:00 WIB. Start from your account menu when you can, because a signed-in request lets us verify your identity faster. If you cannot sign in, send the phone number or email linked to your account so we can match the request safely.

Team online

Live chat

Open the help bubble after signing in and choose Privacy Policy as the reason. We can view your account reference, confirm recent QRIS or GoPay activity, and tell you which records can be corrected.

WhatsApp request

Message our WhatsApp privacy queue during 09:00-23:00 WIB with your registered phone number. We ask verification questions before discussing DANA, OVO or cookie records, so your wallet details are not exposed.

Email record check

Send email when you need a written privacy response or account-data export. Include your username, registered contact, and the exact request, such as correction, access, closure or payment-record review.

ACCOUNT CARE

Six Controls Behind Our Privacy Policy

We wrote this Privacy Policy around the account steps you actually use: registration, sign-in, wallet actions, lobby sessions, support contact and closure requests.

Account data scope

We collect your username, registered contact, sign-in records and verification status so your account can be identified correctly. We do not ask support agents to discuss account data until identity checks are complete.

Payment records

DANA, OVO, GoPay and QRIS records are stored as wallet transaction references, not public profile content. We use them to match deposits, answer disputes, and confirm withdrawal checks linked to your account.

Cookie choices

Cookies help remember login state, language choice and basic lobby behaviour. You can manage them through Account > Profile > Privacy Settings, while browser settings may remove saved preferences on your device.

Device security

We log device type, browser version, IP signals and session timing when your account opens games such as Fishing God or Aviator. These signals help us spot unusual access and protect wallet actions.

Retention period

Some account and payment records must remain while disputes, security checks or required reporting windows are active. When a record is no longer needed, we remove or separate it from active account tools.

Change requests

You can ask us to correct profile details, explain stored records, or close an account where local law permits. We confirm the request channel, verify ownership, then reply with the action taken.

Privacy Policy Questions You Search

The answers below focus only on how we collect, use, store and update your data. They cover the account actions Indonesian customers ask about most: registration, DANA and QRIS records, cookies, device logs, support contact and account closure. If your case involves a dispute or a locked account, contact us from the same registered channel so we can verify you before sharing details.

We collect the details needed to identify your account, such as username, registered contact, sign-in records and verification status. We also keep wallet references when you use DANA, OVO, GoPay or QRIS.

Access is limited to team roles that handle wallet matching, dispute checks, security alerts or privacy requests. Support must verify your account before discussing payment references over live chat, WhatsApp or email.

Open Account > Profile > Privacy Settings after signing in. You can adjust cookie preferences there, check registered contact details, and start a privacy request if a correction needs support verification.

Cookies may remember session state, language choice and basic lobby movement when you open those game rooms. They do not turn game history into public profile content or share wallet records with other customers.

You can request closure or removal where local law permits. Some records, such as QRIS receipts and withdrawal checks, may remain for dispute handling, and we explain that reason in writing.

Your account records remain under this Privacy Policy, but access and eligibility depends on local law. Device and IP signals may still be logged to protect sign-in and wallet activity.

Live chat and WhatsApp are staffed from 09:00 to 23:00 WIB. Simple cookie or profile questions are usually handled in-session, while data export, correction or closure requests may need written follow-up.